Head of Customer Journey

Gojob recrute !

À propos

L'ambition de Gojob est de hacker le chômage en apportant les meilleures technologies au marché de l’emploi.

Cette start-up prometteuse est soutenue par des business angels de renom comme Frédéric Mazella (fondateur de BlablaCar), Jean-Baptise Rudelle (fondateur de Critéo), Pierre Kosciusko-Morizet (fondateur de Priceminister), ainsi que par les fonds d'investissement Breega Capital et Kois Invest.

En 6 ans d'existence, Gojob a rassemblé plus de 350 000 intérimaires et 900 entreprises sur sa plateforme.

L’équipe compte aujourd'hui plus de 140 personnes réparties à Aix-en-Provence (siège historique), Paris, Lyon, Bordeaux et de partout en France en implant ou en 100% remote !

Descriptif du poste

Why join us:

We are looking for a Head of Gojobber Life/Customer Journey within the Strategy & Foundation team, on a permanent contract based in Paris or Aix-en Provence. Start as soon as possible.

Gojob's mission is to give everyone a chance, regardless of their origin, age, gender or diploma.

Within Gojob, the Gojob Foundation carries these objectives of inclusion through the development of social innovations allowing both access to employment for all (reinforced support programs for young people, orientation programs), to the development of new services (access to driver's license / license, development of innovative financing solutions) and the training of all temporary workers ensures that all other business units integrate Gojob's impact objectives (number of young people included, number of people trained, etc.)

A newly-created position, in charge of gojobber life from beginning to end, with the goal of making Gojob the indisputable leader in the temporary staffing market.

Your objective will be to translate the Gojob mission into a consistent and engaging Gojobber experience.

You will be in charge to create an exceptional end-to-end experience for our workers, in order to increase our worker satisfaction (NPS) way above the international industry averages.

Your missions:

Define the strategy of our Gojobber Life to reach exceptional subscriber and Gojobber experience

  • Building our worker experience strategy to scale our customer journey to handle our fast growth
  • Work directly with the Head of Strategy to build direction, long term vision and innovation as well as clarifying short term uncertainty appearing in a business in hypergrowth as expected.
  • Be a facilitator to the organisation, federating internal teams and stakeholder
  • Ensure its implementation between all stakeholders

Ensure a high quality delivery of an efficient service to our customers

  • Lead multi-divisions projects to enhance our workers experience journey from end to end
  • Work continuously with the marketing and product team to improve our customer-centric product (app and web site).
  • Mesure efficiency by ensuring data quality

Implement a framework to constantly monitor and evolve customer experience based on measurable KPIs

  • Provide the data, analytics and the right metrics to take the right decisions whilst piloting the project on daily basis
  • Communicate internally and externally on our results

Profil recherché

  • A graduate of a Business School / Engineer, you have more than 7 years of experience in consulting and within a start-up / scale-up in the hyper-growth phase.

  • You have worked on customer experience issues, preferably in a digital environment.

  • You are full of energy and know how to manage projects with many stakeholders (experts, tech, project teams, production teams).

  • You master Google Suite and more generally Excel / Ppt tools.

  • You speak English fluently

  • You are mobile for regular trips to meet our users: the gojobbers.

Process de recrutement

What we have to offer :

  • You will be part of an ultra-motivated team, ready to revolutionize the recruitment industry.
  • Gojob members are real passionate professionals !
  • You will have a 1-week onboarding in Aix-en-Provence composed of training modules on the market, our strategy, our techniques and our tools.
  • You will have a caring and committed manager who will coach and help you to grow.
  • You will also have a godfather/mother to accompany you during your whole Gojob experience.
  • Gojob believes in skill improvements thanks to a management method inspired by Google and based on OKR (Objectif & Key Result).
  • We are flexible regarding the organization of your work time. Only the result matters !
  • Many events are organized to gather the whole Gojob Family. We fully believe in group cohesion and are always creative to encourage good communication.

Recruitment process :

  • A telephone and / or video exchange with Jeanne (Talent Acquisition Manager)
  • An interview with Emmeline (Strategy & Special Projects)
  • An interview with Sylvain (Chief Strategy Officer and CEO of the Gojob Foundation)
  • An interview with Barthelémy (CFO)

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 06 juillet 2021
  • Lieu : Paris, France ()
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 7 ans
  • Télétravail total possible